Refund policy
Return Policy
At WanderLost Artz and WanderLost Kids, we are committed to providing you with high-quality products and exceptional customer service. We understand that there may be circumstances where you need to return a product, and we're here to assist you. Please read our return policy carefully to ensure a smooth and hassle-free return process.
Returns Accepted for Damaged Goods Only
We take great care in crafting and packaging our products to ensure they reach you in perfect condition. However, if you receive a product that is damaged during shipping or has a manufacturing defect, we will gladly accept returns. Please inspect your purchase upon arrival, and if you believe it is damaged or defective, contact us immediately.
Return Procedure
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Contact Us: To initiate the return process for damaged goods, please contact our customer support team within 48 hours of receiving the item. You can reach us at wanderlostartz@yahoo.com, providing your order number and details of the damage or defect. Include pictures of packaging and damaged items(s)
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Return Authorization: Once we have reviewed your request, we will provide you with a return authorization and further instructions on how to return the item.
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Return the Product: Please ensure the product is securely packaged and in its original condition. You are responsible for covering the return shipping costs, including postage. We recommend using a trackable shipping method to ensure safe return delivery.
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Refund Process: After we receive the returned item and inspect it, we will process your refund. The refund will be issued using the same payment method you used for your original purchase. Please allow up to 7 business days for the refund to be processed.
Conditions for Accepting Returns
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Returns are accepted for damaged goods and manufacturing defects only.
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The product must be returned in its original, undamaged condition including original packaging..
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Return requests must be made within 48 hours of receiving the item.
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The customer is responsible for the return shipping costs, including postage.
Contact Us
If you have any questions or need further assistance with your return, please do not hesitate to contact our customer support team at wanderlostartz@yahoo.com.
We are here to make your shopping experience with WanderLost Artz and WanderLost Kids a positive one, and we appreciate your understanding and cooperation regarding our return policy. Thank you for choosing our products.